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Our commitment to child safety
Companio has zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM) and any behaviour that grooms, endangers, or sexualises a minor. Companio is for adults 18 and over only. We work to keep minors off the platform, remove and report any CSAE we become aware of, and cooperate fully with law enforcement and child-safety organisations.
Adults only: 18+
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Companio is for adults 18 years of age or older. It is not directed to children, and minors are not permitted to use it under any circumstances.
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Companio is distributed as an 18+ app, so the app store's age rating gates who can install it. During registration every user provides their date of birth, and anyone whose date of birth indicates they are under 18 is refused an account.
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If we identify or receive a credible report that a user is under 18, their account is immediately suspended and their associated data deleted.
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Because Companio connects adults with other adults, any presence of a minor on the platform is a serious violation we treat with urgency.
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Content that sexually exploits or endangers a minor (CSAM) is strictly prohibited. We do not permit it to be shared, stored, or transmitted through Companio in any form.
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Every member can report or block another user in one tap, directly from the chat where an interaction happens, as well as from their profile. Reports reach our safety team.
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Reports flagged as a child-safety concern are escalated and triaged ahead of other reports.
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Automated filters scan messages for known indicators of CSAE and child grooming, and surface matches for review.
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Confirmed CSAE results in a permanent ban and referral to the relevant authorities.
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Companio is not directed to children and is designed and marketed for adults 18 and over.
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Age is collected at sign-up via date of birth, and accounts indicating an age under 18 are refused.
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If a minor is found to have gained access, the account is removed and its data deleted.
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We comply with applicable child-safety and data-protection laws, including the Children's Online Privacy Protection Act (COPPA) and the EU General Data Protection Regulation (GDPR).
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A parent or guardian who believes their child has used Companio can contact support@lyrafriend.com to have the account removed.
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Any child sexual abuse material (CSAM) we detect or that is reported to us is removed and reported to the National Center for Missing & Exploited Children (NCMEC) and relevant law enforcement.
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Accounts confirmed to be involved in CSAM or child grooming are permanently banned and reported to authorities.
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Our safety team reviews reported users and content, prioritising child-safety reports.
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Our child-safety point of contact is support@lyrafriend.com.
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We cooperate fully and promptly with law enforcement agencies and court orders related to child-safety matters.
Companio gives every member the tools to keep themselves safe and to flag anyone who breaks our rules:
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Report any user in one tap — from inside the chat with them or from their profile — and choose a reason, including an explicit child-safety option.
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Block any user in one tap. Blocking is mutual: neither of you can call or message the other, and you won't appear to each other in discovery.
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Reporting someone for a child-safety reason blocks them automatically, so you are never left reachable by someone you reported.
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Every report reaches our safety team, and child-safety reports are triaged first.
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You can also email our safety point of contact directly — see below.
The following are absolutely prohibited on Companio and will result in immediate account termination and referral to law enforcement:
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Any content that sexually exploits or depicts minors (CSAM) in any form.
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Grooming behaviour — attempting to build trust with a minor for the purpose of exploitation or abuse.
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Soliciting personal information (address, school, location) from minors.
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Using Companio to arrange in-person meetings with minors.
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Sharing or distributing harmful, violent, or sexually explicit content involving minors through the app.
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Report a Child Safety Concern
If you believe a child is in immediate danger, contact your local emergency services immediately. To report a concern specific to Companio, use one of the options below. All reports are treated urgently and confidentially.
You can also report directly inside the app: open the chat or profile of the person, tap the menu → Report, and choose the child-safety reason.
Regulatory Compliance
Companio's child safety practices are designed to meet or exceed the following standards and regulations:
🛡️ Google Play Child Safety Standards
🇺🇸 18 U.S.C. § 2258A (NCMEC reporting)
🇪🇺 GDPR
📱 Apple App Store Guidelines
🔞 Adults-only (18+)
Frequently Asked Questions
Who can use Companio? +
Companio is strictly for adults aged 18 and over. It is not directed to children, and minors are not permitted to use it. The app is distributed with an 18+ store age rating, and every user provides a date of birth at sign-up — anyone under 18 is refused an account.
How does Companio check that users are 18+? +
Every user provides their date of birth at registration, and accounts indicating an age under 18 are refused. We also rely on app-store age ratings. If we receive credible information that a user is under 18, we suspend the account and delete its data. We continue to evaluate additional age-assurance measures.
What should I do if I think a minor is using Companio? +
Please report the account inside the app (open their profile or chat → menu → Report → child-safety reason), or email support@lyrafriend.com with any relevant details. We investigate promptly and remove the account if confirmed.
How do I report someone for a child-safety concern? +
From inside the app, open the chat with the person or their profile, tap the menu, choose Report, and select the child-safety reason — this also blocks them automatically. You can also email our child-safety point of contact at support@lyrafriend.com. If a child is in immediate danger, contact local emergency services first.
Does Companio report CSAM to authorities? +
Yes, absolutely. Any CSAM detected or reported to us is removed and reported to the National Center for Missing & Exploited Children (NCMEC) via their CyberTipline as required by US law (18 U.S.C. § 2258A). We also cooperate with local and international law enforcement as required.