Last updated: July 21, 2026 · Effective: July 21, 2026
Your privacy matters. This policy explains clearly what data Companio collects, why we collect it, how we use it, and your rights. We believe in transparency — if you have any questions, reach out at privacy@lyrafriend.com.
1. Information We Collect
1.1 Information You Provide
When you create an account or use Companio, you may provide:
Account information: email address, username, and password (stored as a salted hash).
Profile information: optional details such as display name or avatar you choose to share.
Conversation content: messages, voice recordings, call metadata, and other content you send to or receive from other users.
Payment information: processed exclusively by Apple (App Store) or Google (Play Store) — Companio never receives or stores your card details.
Support communications: emails or messages you send to our support team.
1.2 Information Collected Automatically
When you use the Companio app, we automatically collect:
Usage data: features accessed, session duration, and interaction patterns (e.g. how often you use voice messages).
Location data: approximate location (city-level) to provide contextually relevant responses, only when you grant permission.
Crash & performance data: anonymised diagnostic reports via Firebase Crashlytics to help us fix bugs.
Analytics events: anonymised feature-usage events via Firebase Analytics to improve the product.
1.3 Information from Third Parties
If you sign in using Google or Apple, we receive a token and basic profile information (name, email) as permitted by those services. We do not receive passwords or payment details from them.
2. How We Use Your Information
We use your information for the following purposes:
Providing the service: connecting you with other users who share your interests, delivering your messages and calls, and syncing your history across devices.
Personalisation: we use your interests and activity to suggest people you may want to meet.
Improving Companio: aggregated, anonymised analytics help us understand which features are valuable and where to focus development.
Safety & abuse prevention: detecting and acting on harmful, illegal, or policy-violating content.
Customer support: responding to your questions and resolving issues.
Legal compliance: meeting our obligations under applicable law.
Push notifications: sending new-message alerts, reminders, and product updates (you can opt out at any time in Settings).
We do not sell your personal data or use your private messages to train general-purpose AI models without your explicit consent.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:
Service providers: trusted third parties that help us operate Companio (e.g. cloud hosting, AI inference APIs). They are contractually bound to process data only on our behalf and in accordance with this policy.
Legal requirements: when required by law, subpoena, or government request, or to protect the rights, safety, or property of Companio, our users, or the public.
Business transfers: if Companio is acquired or merges with another company, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
With your consent: in any other circumstance, only with your explicit consent.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specifically:
Conversation history: retained for the lifetime of your account so your chats are there when you return. You can delete individual conversations or your entire history at any time from the app.
Account data: deleted within 30 days of account deletion.
Anonymised analytics: may be retained indefinitely as they cannot be linked back to you.
Legal & compliance data: retained for the period required by applicable law.
5. Data Security
We take security seriously and implement industry-standard measures including:
TLS 1.3 encryption for all data in transit.
AES-256 encryption for data at rest.
Salted bcrypt hashing for passwords.
Role-based access controls — only personnel who need access to specific data can access it.
Regular security audits and vulnerability assessments.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: request a copy of the personal data we hold about you.
Correction: request that we correct inaccurate or incomplete data.
Deletion: request deletion of your personal data ("right to be forgotten").
Portability: receive your data in a structured, machine-readable format.
Objection: object to certain processing activities, including profiling.
Restriction: request that we limit how we process your data.
Withdraw consent: where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at privacy@lyrafriend.com. We will respond within 30 days. Verified requests are free of charge.
You can also delete your account and all associated data directly within the app: Settings → Account → Delete Account.
7. Children's Privacy
Companio is a strictly 18+ service intended only for adults. It is not directed to children, and we do not knowingly collect personal data from anyone under 18. If we become aware that a minor has provided personal information, we delete it and remove the account promptly. If you believe a minor has used Companio, please contact us at support@lyrafriend.com. See our Child Safety & CSAE Standards for more.
8. Third-Party Services
Companio uses the following third-party services, each with their own privacy policies:
Firebase (Google): analytics, crash reporting, push notifications, and authentication.
Apple App Store / Google Play: payment processing for in-app coin purchases.
AI Inference Providers: conversation processing. Content is processed under strict data processing agreements.
We encourage you to review the privacy policies of these services. We are not responsible for their practices.
9. Cookies & Tracking
The Companio mobile app does not use browser cookies. We use mobile analytics SDKs (Firebase Analytics) to collect anonymised usage data.
This website (lyrafriend.com) may use minimal first-party cookies for session management and analytics. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
Update the "Last updated" date at the top of this page.
Send a push notification or in-app message to active users.
For significant changes, request renewed consent where required by law.
Your continued use of Companio after changes take effect constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: