⚠ Permanent — this cannot be undone
- Your profile, interests, and matches will be permanently deleted.
- Your entire conversation history, voice messages, and call history will be erased.
- You will be removed from the accounts of everyone you've connected with.
- Your Companio Coins balance will be forfeited.
What happens to your data
Overview of retention periods after deletion is confirmed.
| Data Type |
Action |
Timeframe |
| Account & profile |
Deleted |
Within 30 days |
| Conversation history |
Deleted |
Within 30 days |
| Voice recordings |
Deleted |
Within 30 days |
| Interests & matches |
Deleted |
Within 30 days |
| Payment records |
Retained |
7 years (legal requirement) |
| Anonymised analytics |
Anonymised |
Cannot be linked to you |
-
1
Open the Companio app on your device.
-
2
Tap the Settings icon (bottom-right of the home screen).
-
3
Scroll down and tap Account.
-
4
Tap Delete Account and confirm when prompted.
-
5
Your account and data will be queued for deletion within 30 days.
or
Frequently asked questions
Can I recover my account after deletion?
+
No. Once the 30-day grace period has passed and deletion is finalised, your account and all data are permanently and irreversibly removed from our systems. We cannot restore it.
What happens to my Companio Coins?
+
Any unused Companio Coins are forfeited when you delete your account and are not refunded. Companio does not offer subscriptions, so there is nothing recurring to cancel. If you only want to stop using the app, you can simply log out instead of deleting your account.
How long does the deletion process take?
+
Your account is deactivated immediately and you will lose access right away. Complete deletion of all data from our systems takes up to 30 days. Some anonymised analytics data, which cannot be linked back to you, may be retained indefinitely.
Can I export my data before deleting?
+
Yes. Before deleting, you can request a copy of your data by emailing privacy@lyrafriend.com. We will send you a machine-readable export within 30 days of your request.
I changed my mind — can I cancel the deletion?
+
Yes, within 7 days of submitting your request. Simply reply to the confirmation email we sent, or contact support@lyrafriend.com with your email address to cancel the request.